Service Advisor/Consultant

HARBRON PEOPLE 

Service Advisor/Consultant

ISLEWORTH (GREATER LONDON) AREA

Description:

My client, a highly desirable Motor Dealership in the South are looking for skilled Service Advisors/Consultants due to growth.


In this role you will be part of a highly respected brand that has growth phonemically over decades to be the leader in its field in the South East.


If you are a Service Consultant with Automotive experience and looking to join a company that not only offer a fantastic salary, but also outstanding benefits then read on.!!!!!!!


To apply for this role, you should: -


Job description


The hours of work are 8.00am – 6.00pm Monday – Friday with 1 hour for lunch & 8.00am -1.00pm on a Saturday rota (1 in 3 on a rota basis)

THE ROLE

This is a great opportunity for a Service Advisor to join our busy and successful After Sales Centre.
The role of Service Advisor is to ensure the smooth and profitable operation of the works control, service department workshop and Service Reception, with strict adherence to dealer standards, CCS, company policy and procedures and the code of Practice for the Motor Industry.

DUTIES


* Meeting objectives, ensuring CCS targets and operating standards are achieved.
* Making outbound calls, taking service bookings and inputting on reservation system.
* Receive customers, discuss, identify and progress routine service and repair requirements.
* Promote the sale of service and accessories.
* To ensure that maximum profit is achieved from all service works in accordance with company policy.
* Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist specialist personnel in diagnosis-testing-inspecting.
* Ensure that service / repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers.
* To issue repair orders to the workshop technicians adding any further information that may appertain to the repair.
* To ensure that any delay in the completion of work is reported to the customer.
* To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly.
* Accept payments for work according to Company policy.
* To accurately cost all invoices for payment.
* Ensure that all clerical functions within the reception department are carried out in accordance with company policy
* To ensure price lists and charge out rates are kept up to date at all times
* To prepare and analyse job cards for work carried out under the terms of warranty
* Ensure that all Warranty policies and procedures are adhered to
* Any other ad hoc duties / projects required by the service manager.


THE PERSON


For the role of Service Advisor we are looking for someone who has:

* Previous motor trade main dealer experience in a similar role
* A polite and professional personality.
* A strong focus on customer satisfaction


*Ongoing training, both in-house and with the manufacturer
Salary from £18,000 - £22,000 and amazing benefits

Duration: Permanent

Salary: From £18000 to £22000 per Annum

Harbron People is a family run recruitment agency based in the South West of England with over 25 years experience.

Call 01626 241333 now.

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